At Neckline Massager, we are pleased to provide free standard shipping on every single order.
Every shipment includes a unique tracking number sent directly to your email as soon as your package leaves our facility. Please note that tracking details can take up to 48 hours to update in the carrier’s system once dispatched.
Have questions about your order? Reach out to our dedicated support team anytime at [email protected].
Frequently Asked Questions
Can I track my order?
Yes. Once your order has dispatched, you will receive a shipping confirmation email containing your tracking link and number. You can also monitor your delivery status directly through our Order Tracking Page.
Will I have to pay import taxes and customs duties?
Depending on your delivery destination, your order may be subject to local import duties, VAT, or customs fees. These charges are determined by your regional customs authority and remain the responsibility of the recipient. For precise fee schedules, please contact your local customs office.
What should I do if my package arrives damaged or goes missing?
Every item undergoes thorough quality inspection prior to dispatch. Once a package is transferred to the logistics carrier, handling is managed entirely by their network; therefore, Neckline Massager is not liable for carrier-related damage, transit loss, stolen shipments, or delivery issues resulting from inaccurate address details entered at checkout.
Should your delivery encounter any issues, we recommend filing an inquiry directly with the shipping carrier. Our customer care team is also available to help provide any necessary shipment documentation—contact us at [email protected].